Case Study #1 - Financial Services Company

Problem: Individual staff members were handling the day to day computer problems with limited abilities and success.

Assessment: Productivity was being lost whenever the staff would handle a computer problem, and when they couldn't solve the problems on their own, an outside consultant would need to be hired for an hourly rate. The computers were vulnerable to crashes and viruses because routine maintenance wasn't performed and virus scanners not updated. Automatic updates were enabled for all computers, allowing for no control of which updates and patches were installed - meaning even faulty patches were deployed.

Solution: NicLyn's IT Service was applied to all computers in this company's office. This gave staff a point of contact for all kinds of IT problems and questions. NicLyn initiated a comprehensive maintenance and antivirus program to proactively handle computer problems. Additionally, patch management was setup so that only tested patches were deployed.

Benefits: After careful assessment, it was shown that each staff member was losing several hours a week because of a lack of adequate IT management. NicLyn's IT Service helped this Financial Services company save over 80 employee-hours every month.

Case Study #2 - Non-Profit Women's Shelter

Problem: For this shelter which also provides an outreach program and educational program, many of the computers were donated from third-parties and not maintained. Computer users were mostly beginners, virus attacks were out of control, and server administration was non-existent. Since much of their data is highly confidential, security was of the utmost importance.

Assessment: Regular maintenance would be very important to keep the computers operating efficiently and staff members needed an available resource to answer IT questions and help them fix problems as they arose. Virus scanners needed to be installed, regularly updated, and monitored. Administration of the server and network was important to maintain security and privacy at all times.

Solution: NicLyn's IT Service was applied across the shelter. The unlimited, all-inclusive package allows the organization to utilize a range of services without ever going over budget. Maintenance and server administration is done remotely and virus scanners are updated often. Staff members can use the service to access helpdesk support for troubleshooting or "how-to" questions without the associated costs of going for training..

Benefits: The shelter's staff experienced fewer computer crashes and much less downtime, allowing them to work more efficiently and confidently. Their computer skills increased and computer tasks therefore would take less time to complete. Administrative staff are able to utilize NicLyn consultants to plan and implement new technologies without the prohibitive cost of other consultants.